Live Betting's Privacy Policy — Your Data Is Our Responsibility

Live Betting is a trusted online Sports Betting platform in Bangladesh. We believe your personal data belongs to you — and protecting it is our foremost responsibility. This Privacy Policy is written to give you complete transparency into what information we hold, why we hold it, and how it's used.

This Privacy Policy applies automatically whenever you use the https://livebetting.im website or our mobile app, register an account, or access any of our services. Please read it carefully before using the platform.

This policy is built in accordance with GDPR (General Data Protection Regulation) and international data protection standards. We never sell your data, share it unlawfully, or retain it beyond what is necessary.

Live Betting collects information from a variety of sources. A detailed breakdown is provided below:

Information provided at registration:

• Full Name & Date of Birth
• Email Address & Mobile Number
• Password (stored in encrypted form and never readable in plain text)
• Residential Address

Information collected during KYC verification:

• Copy of National ID / Passport / Driving Licence
• Selfie or live photo (if required)
• Utility bill or bank statement (for address verification)

Financial Transaction Data:

• Mobile Pay / Nagad / Rocket Number
• Deposit & Withdrawal History
• Transaction ID & Amount

Automatically Collected Data:

Live Betting uses your data only for lawful and necessary purposes. No information is processed beyond what is required.

• Account Management: Your information is used to create, verify, and secure your account.
• Service Delivery: We need your information to properly deliver betting, transactions, bonuses, and other services.
• Ensuring Security: Log data is analysed to detect unauthorised logins, fraud, and money laundering.
• Legal Obligations: Data is retained to comply with international gaming licences and AML (Anti-Money Laundering) regulations.
• Customer Support: Our support team may access relevant account information to help resolve your issue.
• Promotional Communications: With your consent, we may send you offers and updates via email or SMS. You can opt out at any time.
• Service Improvement: User behaviour is analysed to continuously improve the platform.

Live Betting may share your information with third parties only in limited circumstances and for specific reasons:

• Payment Processors: Necessary information is shared with Mobile Pay, Nagad, Rocket, and similar providers to process transactions. These companies operate under their own privacy policies.
• KYC Service Providers: Approved third-party agencies may be used to assist with identity verification.
• Law Enforcement Agencies: We may be required to disclose information in response to a court order or valid legal request.
• Security Research: Specialist agencies may be engaged to help prevent fraud or cyberattacks.

Your information is never shared for any reason beyond those listed above. Under no circumstances is your data sold or handed to third parties for commercial purposes.

To protect your privacy, Live Betting follows the highest technical standards in the industry:

• 256-Bit SSL/TLS Encryption: Every connection on our website and app is protected with the highest standard of encryption.
• Password Hashing: Your password is never stored in plain text. It is hashed using the bcrypt algorithm.
• Two-Factor Authentication (2FA): OTP or an authenticator app can be used for an extra layer of security at login.
• Firewall & DDoS Protection: Our servers are monitored around the clock, with suspicious traffic blocked automatically.
• Regular Security Audits: Penetration testing and security audits are conducted by independent third parties.
• Data Backup: Encrypted backups are stored on geographically separate servers.

If a data breach occurs and your information is affected, you will be notified by email within 72 hours of the incident.

Live Betting uses various types of cookies. Cookies are small text files stored in your browser that help enhance your experience on the site.

You can disable or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect login and other core features.

As a Live Betting user, you have the following rights over your personal data:

Live Betting is a platform strictly for adults (18+). We do not knowingly collect personal information from anyone under the age of 18.

Age is verified at registration. If we discover that a minor's information is present in our system, it will be deleted immediately and the associated account will be closed.

If you believe your child may be using our platform, please contact us at support@livebetting.im.

Live Betting only stores data for as long as necessary:

• Account Information: For as long as your account is active, and for a further 5 years after closure for legal compliance.
• Transaction Records: Retained for a minimum of 5 years in compliance with AML regulations.
• KYC Documents: 5 years after account closure.
• Support Conversations: Deleted 2 years after the issue is resolved.
• Log Data: Security logs are retained for 3 years.
• Marketing Data: Deleted immediately upon unsubscription.

Once the retention period expires, data is securely and permanently deleted or anonymised.

Contact us for any questions, complaints, or requests to exercise your rights regarding our Privacy Policy:

• Email: support@livebetting.im
• Subject Line: Write "Privacy Request"
• Help Center: Contact Us Directly

We typically respond within 7 business days. Complex requests may take up to 30 days, but we will keep you updated on the progress.