From opening an account to payments, betting rules, or technical issues — we're here to help with anything, anytime.
Choose a category based on your issue
Everything you need to know about opening a new account, recovering your password, updating your profile, and identity verification.
Everything you need to know about depositing and withdrawing via Mobile Pay, Nagad, Rocket, and all other available payment methods.
Learn how Sports Betting, live betting, accumulator and system bets work — explained in plain English.
Learn all about welcome bonuses, cashback offers, free bets, and loyalty programs.
Installing and updating the Android and iOS apps, and troubleshooting technical issues.
Account security, two-step verification, reporting suspicious activity, and data protection.
Most Common Issues Users Face Daily
No worries. Our Help Center is built with beginners in mind. Just follow the steps below and you'll be up and running in minutes.
Registration takes just 2 minutes with your phone number — no bank account or documents required.
Complete your KYC by uploading a photo of your National ID. This only needs to be done once.
Start with as little as ৳100. Get a 100% bonus on your first deposit.
Cricket, football, or lottery — whatever you enjoy. Bet on live matches at real-time odds.
Funds will arrive in your mobile wallet within 5–10 minutes.
If your issue isn't covered in the list above, reach out to us directly via live chat. We respond in an average of 2 minutes.
Hitting a problem on an online betting platform can be frustrating — most sites offer support only in English, or keep you waiting hours for a response. At Live Betting, we help you in Bangla, as quickly as possible.
Our Help Centre operates on three levels. First, the guides and articles on this page — most questions can be answered just by reading through them. Second, our FAQ section, which provides detailed answers to the most common questions. Third, direct customer support via live chat or email.
Payment issues are the most common queries we receive. In most cases, the problem comes down to missing a small step in the mobile banking process. For example, when depositing via Mobile Pay, many users end up selecting the wrong option instead of "Send Money". Our guide covers these common mistakes in detail, with step-by-step screenshots.
The most common account issue on Live Betting is a forgotten password — and it's a quick fix. On the login page, click "Forgot Password", enter the OTP sent to your registered phone number, and set a new password. The whole process takes under 2 minutes.
Among betting questions, the most common is how odds work. Live Betting uses decimal odds. For example, odds of 1.85 mean that a ৳100 bet returns a total of ৳185 if you win (৳100 stake + ৳85 profit). In live betting, odds change every second, so making quick decisions is key.
Bonuses are a common source of confusion. A welcome bonus means an amount equal to your first deposit will be added to your account. However, this bonus cannot be withdrawn directly — you must place a specified amount in bets first. If you don't understand this condition, you may end up disappointed later. It's best to read the bonus terms carefully before registering.
Ultimately, the Live Betting Help Centre exists to give you one place where any question can be answered quickly and in Bengali. We believe users feel best when they can resolve issues on their own.
Most Frequently Asked Questions
If You Can't Find an Answer, Our Team Is Always Ready to Help
The fastest way to get help. A Bangla-speaking agent responds in under 2 minutes on average.
Now OnlineFor more complex issues, send us an email. You can attach screenshots or documents. We typically reply within 1–2 hours.
support@livebetting.imDetailed answers to over 50 questions. For common issues, this is the fastest place to find a solution.
50+ FAQs